It is our goal to provide our customers with 100% satisfaction. If, for any reason you are not satisfied with the product purchased, please contact us within 30 days by email or telephone and have the purchase information available.
If you are not completely happy with your purchase, you may return it for a refund (less shipping cost) within 30 days of your purchase as long as the following requirements are met.
- The items must not be damaged.
- You must return all items in the package; we will not refund partial packages.
- You must contact us to obtain a Return Material Authorization (RMA) Number.
- You are responsible for return shipping costs.
Please contact us if an item appears to be damaged in shipping.
All returns require a Return Material Authorization (RMA) Number.
Please contact us toll free at 1-855-647-1040 for a Return Authorization Number before returning any shipment.
Return Material Authorization (RMA) Procedures
- Obtain a Return Material Authorization (RMA) Number. We require an RMA Number for processing any return. Requests for return may be made through firstname.lastname@example.org or toll free at 1-855-647-1040 within 30 days of the original purchase. RMA Numbers are only valid for 30 days from time of issue to receipt of product by a recognized shipping company.
- The RMA Number should be clearly displayed on the outside of the package. Any package received without a valid RMA Number will be refused.
- Return shipment within 30 days. Products must be returned within 30 days of issuance of an RMA. Packages shipped after 30 days will not be accepted and will be returned to the customer.
Within reason, repack product in the original packaging. Enclose everything originally received. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, manuals and accessories.