Personal Information

At Cochren Contractors & Engineers Inc., we believe that your personal information deserves protection. We are committed in respecting your privacy. While you can visit the Web Site without providing any personal information, you must provide your personal information if you wish to make a purchase online through this Web Site. When you become a customer of Cochren Contractors & Engineers Inc. and/or place an order, we collect personal information about you including your credit card number, email address, shipping address, billing address and telephone number. This allows us to process your order correctly. This personal information is necessary to process your order. We will never distribute or sell any of your personal information to any unrelated third party for any reason. On our Web Site, any information collected is used only by Cochren Contractors & Engineers Inc.

Only authorized Cochren Contractors & Engineers Inc. employees use information that is collected by the Web Site for internal purposes to process your order simply and easily to help you obtain your purchase in a quick and efficient manner.

In some cases, Cochren Contractors & Engineers Inc. may disclose your personal information but only if you are making an online purchase through the Web Site. - In order to process your online order Cochren Contractors & Engineers Inc. must disclose some of your personal information to certain service providers such as your credit card issuer and the delivery service. Before personal information is disclosed, the service provider will agree with the Cochren Contractors & Engineers Inc. privacy policy for the protection of your personal information in a manner that is consistent with PIPEDA. If you do not wish Cochren Contractors & Engineers Inc. to provide your personal information to those service providers, you may not use this Web Site for online for purchases.

Browser Cookies

The Web Site uses "cookies", a technology that installs tiny data files on the users' computer in order to allow the Web Site to recognize future visits using that computer. One of the largest benefits of cookies is that they allow the web server to maintain state with the client browser throughout a multi-step process such as checking out and paying for your order. All this is accomplished without sending any personal information to/from the Web Site. The cookies remain at all times on the customers' computer and every time personal information needs to be sent to the Web Site, the intent will be stated clearly and user will be prompted to voluntarily submit the information to the Web Site. Many browsers are initially set up to accept cookies but you may choose to disable the use of or decline cookies if your browser permits or set your browser to indicate when a cookie is being sent, but in doing so will affect your Web Site experience and your ability to perform purchase transactions through our Web Site.

Personal Information FAQ

  1. Q: What is "personal information"?
    A: "Personal information" is any information about an identifiable individual. This includes information such as a person's name, address and home phone number.

  2. Q: Do I have to give Cochren Contractors & Engineers Inc. my personal information in order to conduct business with Cochren Contractors & Engineers Inc.?
    A: There are several instances where you are required to give us your personal information for operational and/or administrative purposes. For example, we require your personal information in order to be eligible to place an order on our Web Site. Giving us your personal information for this purpose is considered a primary operational purpose.
    However, agreeing to the use of your personal information for additional secondary marketing purposes is entirely up to you. You may contact our Privacy Office at any time to request that we not use your personal information for marketing purposes.

  3. Q: What are the differences between primary and secondary purposes of personal information collection?
    A: Primary purposes are those purposes that are operational and are absolutely necessary for Cochren Contractors & Engineers Inc. to be able to provide the products and/or services that you request from us. For example, a primary purpose for our collecting your address may be to ensure we can successfully deliver to your business an item you may have purchased.
    Secondary purposes are any purposes that are over and above the primary/operational purposes, like sending you communications that may include notifications of sales, special events, promotions and other exclusive offers.

  4. Q: Will I be advised of the collection purposes prior to giving my consent?
    A: Yes. When you fill out a form on the Web Site that asks for your personal information (e.g. business account application or using our online shopping services, etc.) there is a privacy notice that outlines both our primary and secondary purposes for collecting your personal information.

  5. Q: Why is it important to keep Cochren Contractors & Engineers Inc. up to date with regards to my personal information?
    A: Keeping your personal information as accurate and up-to-date as possible ensures that you will get the best possible information and service offerings from Cochren Contractors & Engineers Inc.

  6. Q: What are my opt-out choices?
    A: You can opt-out of receiving communications via specific contact channels. For example, you can choose to no longer receive marketing-related e-mails. Contact our Privacy Office for more details on your opt-out choices.

  7. Q: If I opt-out, how long will it take to stop receiving marketing materials after I contact you?
    A: Many will stop immediately or within days, while others may take longer.

  8. Q: May I review the personal information Cochren Contractors & Engineers Inc. has about me? Can I obtain copies of that information?
    A: Yes. You can review the personal information we have about you on file by contacting our Privacy Office. There is no cost for reasonable requests for access to your personal information.

  9. Q: How can I contact the Cochren Contractors & Engineers Inc. Privacy Office?
    A: You can contact the Cochren Contractors & Engineers Inc. Privacy office using any of the following three methods:

    By Postal Mail:

    Cochren Contractors & Engineers Inc.
    P.O Box 65571
    Dundas Postal Outlet
    Dundas, Ontario
    Canada L9H 6Y6
    Attn: Privacy Officer
    By Phone: 1-855-647-1040

    By Email:

SSL Secured Transactions

The Web Server used to host the Web Site uses Secure Sockets Layer (SSL), an advanced encryption technology that works with the Microsoft Internet Explorer, Firefox, Mozilla and AOL browsers among others. This technology safeguards the user's personal information and guarantees the user's privacy. The same technology is used today by the largest web merchants and on the most successful shopping portals on the Internet. We do not store credit card numbers in our database and we do not reveal any credit card information when confirming your order. We will transmit the entire credit card number only to the appropriate credit card issuing company using an encrypted and secure communications channel (SSL) during payment authorization. The email messages between the Web Site and our customers are used to confirm orders and to notify customers about the status of the process. These email messages will never contain credit card information.